Cookies Policy

1. What are cookies?

Cookies are small text files that a website stores on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise a device and remember certain information. Cookies do not usually contain information that directly identifies you, although information associated with a cookie may sometimes be linked with other information held by a website operator.

Some cookies are placed by Casinova, while others may be placed by service providers that help operate, measure or improve parts of the website. These third parties may use cookies, pixels, tags, software development kits or similar technologies. The technologies used may change over time as the website, services and legal requirements develop.

A cookie may be a session cookie or a persistent cookie. Session cookies are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active depends on its purpose, its settings and the relevant service provider.

Similar technologies

We may also use technologies that perform a similar function to cookies. These may include web beacons, tracking pixels, device identifiers, local storage and software tags. For simplicity, this policy refers to cookies and similar technologies together as cookies. They may help us understand whether content has been viewed, whether a link has been used and how the website is performing.

2. How Casinova uses cookies

Cookies may be used for several purposes. The cookies used on a particular page or service may depend on how you interact with the website, whether you have an account, your device and your selected preferences. We aim to use information collected through cookies for legitimate website, security, service and business purposes, in accordance with applicable Australian privacy requirements.

• To make the website function correctly, including supporting navigation, account access, session management and security controls.
• To remember choices such as language, region, display preferences or cookie settings.
• To maintain the security and integrity of the website, detect unusual activity and help prevent misuse, fraud or unauthorised access.
• To understand how visitors use the website, including which pages are visited, how visitors move through the website and whether pages or features are working as intended.
• To measure the effectiveness of website content, campaigns and communications, where this is permitted and appropriate.
• To improve the design, performance, accessibility and reliability of the website and related services.
• To support responsible gambling information, account safeguards and messages designed to help players make informed decisions.
• To provide relevant content or advertising, where applicable, in line with available choices and applicable law.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referring website, pages viewed, interaction times and technical event information. Some of this information may be considered personal information when it can reasonably be linked to an identifiable individual. We handle such information in accordance with our Privacy Policy.

Cookies and gambling activity

Cookies are not used to override your account settings, responsible gambling controls, identity checks or legal obligations. Where a service requires information to protect players, comply with applicable requirements or operate an account securely, disabling cookies may affect access to some features. Cookies do not change the terms of a wager, determine an outcome or guarantee any promotional benefit.

3. Types of cookies we may use

The following categories describe the main types of cookies that may be used on the website. A cookie can sometimes belong to more than one category, depending on how it operates.

Strictly necessary cookies

These cookies are required for core website functions. They may support secure login areas, account sessions, page navigation, fraud prevention, load balancing and the delivery of requested services. Without these cookies, parts of the website may not operate properly. Because they are necessary for functionality or security, they may not be removable through standard cookie preference tools, although you can usually block them through your browser. Blocking them may prevent the website or particular features from working.

Preference and functionality cookies

These cookies allow the website to remember information that changes how it appears or behaves. Examples may include language, region, display settings and other preferences. They are intended to make future visits more convenient and consistent. If these cookies are disabled, some preferences may need to be entered again and certain features may not operate as smoothly.

Analytics and performance cookies

These cookies help us understand website traffic and performance. They may provide aggregated information about page visits, errors, loading times, navigation and interactions with website features. We use this information to identify problems and improve the website. Where appropriate, analytics information is designed to be aggregated or de-identified, but the treatment of information remains subject to our Privacy Policy and applicable requirements.

Advertising and marketing cookies

Where used and permitted, these cookies may help deliver, measure or limit relevant advertising and marketing communications. They can help identify whether an advertisement or campaign has been viewed or interacted with. Advertising cookies may be placed by third-party providers, which may combine information collected from different websites or services. You can generally manage these cookies through the cookie preference tool, browser settings or controls offered by the relevant third party.

4. Managing cookies, third parties and updates

Your cookie choices

You can manage cookies in several ways. The website may provide a cookie banner or preference tool that allows you to accept or reject certain categories. You can also adjust your browser settings to block cookies, delete existing cookies or notify you before a cookie is stored. Instructions differ between browsers and devices, so you should check the relevant browser provider's guidance.

If you reject or delete cookies, the website may still be available, but some functions may be limited. You may be signed out, lose saved preferences or need to repeat certain steps. Blocking one browser or device does not necessarily apply to another browser or device. Cookie choices may also be stored in a cookie, so deleting cookies can cause your preferences to be requested again.

Third-party services

Some website features may be supported by third-party services, such as security, analytics, payment, identity, communications or content providers. Those providers may use their own cookies or similar technologies and may process information under their own privacy notices. Casinova does not control all third-party technologies. You should review the relevant third party's information about its collection and use of data where you choose to interact with a third-party service.

Third-party cookies may be subject to settings that are separate from Casinova's cookie controls. You may be able to manage them through your browser, device settings or industry opt-out tools. Opting out of targeted advertising does not necessarily mean that you will receive no advertising; it may mean that advertising is less relevant to your interests.

Privacy and data protection

The collection, use, storage and disclosure of personal information through cookies is explained in our Privacy Policy. Depending on the information involved and the circumstances, you may have rights or choices relating to access, correction, deletion, consent, marketing communications or the handling of personal information. Any request will be considered in accordance with applicable law, identity and security requirements.

Changes to this policy

We may update this Cookies Policy when our website, technology, services or legal obligations change. An updated version will be made available on this page, with the revised date shown where appropriate. We encourage you to review this policy periodically so that you understand how cookies may be used. Continuing to use the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.

If you have questions about this Cookies Policy or wish to raise a privacy concern, please use the available contact or support options on the Casinova website. Do not send sensitive account, payment or identity information through an unsecured channel unless specifically requested through an authorised process.