Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the likelihood of a future outcome, and a game cannot be made more likely to win by continuing to play. Treat every bet as an entertainment expense and only use money that is available after essential costs have been covered.

Before you begin, decide how much time and money you are comfortable spending. Keep to those decisions even if you are winning, losing or feeling pressure to continue. Avoid gambling when you are upset, tired, stressed, affected by alcohol or other substances, or trying to recover from a previous loss. Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent.

• Only gamble with money you can afford to lose.
• Set a spending limit and a time limit before you start.
• Keep gambling separate from household bills, rent, loan repayments and savings.
• Do not borrow money, use credit or sell possessions to fund gambling.
• Never chase losses by increasing your stakes or continuing to play.
• Do not rely on gambling as an income source or financial solution.
• Take breaks and make time for work, family, friends and other interests.
• Keep your account details and payment methods secure.

Casinova is intended for adults who meet the legal age and other requirements that apply in their location. Do not allow anyone else to use your account, and do not gamble on behalf of another person. If you are under the legal gambling age, do not register, deposit or play.

Set controls that work for you

Personal limits can help you maintain control. Depending on the features available on your account, you may be able to set limits for deposits, spending, losses, wagers or the length of a session. Choose limits before gambling and set them at an amount that suits your circumstances, not an amount that allows you to recover losses.

Practical steps

1. Review your finances and decide what amount, if any, can be used for entertainment.
2. Set a daily, weekly or monthly budget before making a deposit.
3. Set a session reminder or stop at a planned time.
4. Check your account activity and transaction history regularly.
5. Keep records of your gambling so you can see the full cost over time.
6. Reduce or pause your gambling if it is affecting your budget, relationships or wellbeing.

Limits are a planning tool, not a guarantee that gambling will be affordable. A limit should never be increased because you have lost money or feel unable to stop. If you find that limits are not enough, consider taking a longer break or requesting account closure or self-exclusion.

Taking a break or closing your account

If gambling is no longer enjoyable or you want to stop, you can contact Casinova through the available support channel to ask about a temporary break, account restrictions, self-exclusion or account closure. Clearly explain what you need. A restriction or exclusion may prevent access for the selected period, and you should not attempt to bypass it by creating another account or using another person’s account.

Recognise when gambling may be a problem

Problem gambling can affect people in different ways. It may begin gradually and can affect finances, employment, study, relationships, physical health and mental wellbeing. You do not need to wait for a serious problem before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Possible warning signs

• Spending more time or money gambling than you planned.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Trying to win back losses by gambling more or placing larger bets.
• Hiding, minimising or being dishonest about gambling activity.
• Borrowing money, missing payments or using essential funds to gamble.
• Neglecting work, study, family, friends or other responsibilities.
• Gambling to escape stress, sadness, anxiety, boredom or other difficult feelings.
• Feeling unable to cut back or stop, even when you want to.
• Experiencing guilt, shame, conflict or financial pressure because of gambling.

If any of these signs sound familiar, stop and take a break. Do not try to solve gambling-related financial problems through more gambling. Consider telling someone you trust, reviewing your finances, limiting access to gambling funds and seeking professional support. If gambling has contributed to thoughts of self-harm or suicide, seek urgent help through appropriate emergency or crisis services in your area.

Support is available

You do not have to manage gambling concerns alone. In Australia, free and confidential support is available through Gambling Help Online and gambling support services in your state or territory. These services can provide information, counselling and guidance for people who gamble, as well as partners, family members and friends affected by someone else’s gambling. You can also speak with your general practitioner or another qualified health professional.

Support may cover budgeting, urges to gamble, relationship stress, emotional wellbeing, debt concerns and ways to create distance from gambling. If you are supporting another person, protect your own finances and wellbeing, avoid covering gambling losses where possible and seek advice about setting boundaries. You can ask for help even if the person who gambles does not want support.

How Casinova can help

If you have concerns about your gambling or want to apply a restriction, contact Casinova using the support options shown on the website. Provide enough information for the team to understand whether you want a limit, a temporary break, self-exclusion or account closure. Do not share your password or payment details unnecessarily. Account reviews, restrictions and support requests may be handled in line with applicable requirements and the site’s terms.

Responsible gaming is a shared responsibility. Casinova cannot guarantee that a player will never experience gambling harm, so personal awareness and early action are important. Check your behaviour regularly, use the controls available to you and ask for support as soon as gambling begins to feel difficult to manage.