Privacy Policy

Information we may collect

The information we handle depends on how you interact with Casinova and the services you use. Some information is provided directly by you, while other information is collected automatically when you visit or use the website. We only seek information that is reasonably relevant to operating an online casino service, meeting our obligations and supporting players.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and communications with us. We may also request information needed to confirm your identity, age, location or eligibility to use particular services.

Verification information

For account verification, security and compliance purposes, we may handle copies or details of identity documents, proof of address, photographs, verification responses and related information. These checks help us confirm that an account is being used by the correct person, prevent misuse and support responsible operation of the service.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Where appropriate, we may receive confirmation or limited payment information rather than full payment details. Transaction records may be used to manage your account, identify unusual activity, provide support and meet legal or financial obligations.

Device, usage and cookie data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interactions with the website. We may also use cookies and similar technologies to remember preferences, maintain security, understand website use and improve performance.

How we use information

Casinova may use personal information for the following purposes. The exact use depends on the information involved, the service you request and the circumstances in which it was collected.

• Creating, administering and securing your account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age, location and eligibility where required.
• Carrying out fraud prevention, security monitoring and anti-money-laundering checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to enquiries and resolving complaints.
• Communicating with you about your account, service notices, security matters and changes to our terms or policies.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Understanding how players use the website so that we can maintain, troubleshoot and improve our services.
• Meeting legal, regulatory, tax, accounting, responsible gambling and other applicable obligations.
• Protecting the rights, property, safety and security of Casinova, our players and other people.

We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without a suitable legal basis, notice or permission where required. Automated tools may be used to help identify security, fraud or responsible gambling risks. Where appropriate, additional review or information may be requested.

Marketing choices

You may receive promotional messages only where this is permitted and appropriate. You can withdraw consent or opt out of marketing communications at any time by following the unsubscribe instructions in a message or by contacting us. Service and security communications may still be sent when they are necessary to operate or protect your account.

Sharing, security and retention

When information may be shared

We may share relevant information with carefully selected service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud detection, technology, hosting, customer support, communications, analytics, security and professional services. They should only use information for authorised purposes and in accordance with suitable confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a legal or regulatory request, respond to a court or other lawful process, investigate suspected wrongdoing, protect the safety of a person, or protect our rights and services. If Casinova is involved in a business change, information may be transferred as part of that change subject to appropriate safeguards.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure handling practices. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

International handling

Depending on the services used and the providers involved, information may be accessed, stored or processed in Australia or another country. Where information is handled across borders, we seek to use appropriate safeguards and service providers that are expected to protect it. The privacy protections in another country may differ from those in Australia.

How long information is kept

We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.

Your privacy rights and cookies

Exercising your data rights

Subject to applicable requirements and reasonable verification, you may ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, or delete your information where there is no continuing reason to retain it. You may also withdraw consent to marketing at any time. To exercise these rights, or to ask a privacy question, contact support@casinova-casino.click. Please include enough information for us to identify your account and understand your request, but do not send passwords or unnecessary sensitive information.

Some requests may be limited or declined where fulfilling them would conflict with legal obligations, security requirements, fraud prevention, the rights of another person or the need to keep records. If information cannot be deleted, we will explain the relevant reason where permitted. We may ask for additional details to verify your identity before responding. We aim to handle requests within a reasonable time and may need to contact you if clarification is required.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Casinova may use essential cookies to enable account functions, security and basic website operation. Other cookies may help remember preferences, measure performance, understand website usage or support relevant communications. Cookies may be provided by us or by service providers acting on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some parts of the website may not work properly or certain account features may be unavailable. Browser controls vary, so refer to your browser's help information for instructions. Continuing to use the website with cookies enabled may allow the technologies described above to operate.

Children and account information

The services are intended for eligible adults only. We do not knowingly seek to collect information from people who are not permitted to use online gambling services. If you believe that information has been provided by an ineligible person, contact support@casinova-casino.click so the matter can be reviewed.

Updates to this policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change. The updated version will be made available on the website and will apply from the stated effective date or, where no date is shown, from publication. We encourage you to review this page occasionally. If a change is significant, we may provide an additional notice where appropriate.