Casinova Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Casinova. They apply to the website, account services, games, promotions and other features made available through the platform. Additional rules may apply to particular games, promotions or services. Where additional rules apply, they will be displayed or made available before you use the relevant feature. Those rules form part of these Terms & Conditions.

Casinova may update these terms when required for legal, regulatory, security, operational or commercial reasons. The current version will be published on the website. You should review the terms regularly, particularly before using the account or participating in a promotion. Continued use of the website after changes are published generally means that you accept the updated terms. If you do not accept a change, you must stop using the relevant services and may need to close your account.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you and for complying with them. Access to the website does not mean that gambling is lawful in every location. Casinova may restrict access where required by applicable law, regulation, technical controls or internal risk procedures.

Account eligibility

• You must meet the minimum legal age that applies to online gambling in your jurisdiction.
• You must provide accurate, current and complete information when registering and whenever requested.
• You must use an account only for yourself and must not allow another person to access it.
• You must not create or operate an account on behalf of another person or for an undisclosed third party.
• You must not use the website if you are prohibited from gambling under applicable law or a lawful exclusion arrangement.
• You must not use the services for unlawful activity, fraud, money laundering, terrorist financing or any other prohibited purpose.

Casinova may request information or documents to verify your identity, age, location, payment method, source of funds or account activity. Verification may be completed before or after access to particular services. If requested information is not supplied, is inaccurate or cannot be verified, access to the account or related transactions may be limited, suspended or refused.

2. Accounts, payments and game participation

You are responsible for keeping your login details confidential and for all activity carried out through your account. You should use a strong password, avoid sharing account information and notify Casinova promptly if you suspect unauthorised access. You must also keep your registration details up to date. Casinova may treat activity through your authenticated account as activity authorised by you unless there is evidence of unauthorised use.

Only permitted payment methods may be used to fund an account. Payments must be made using a method held in your name or otherwise authorised for your use. You must not use a payment method belonging to another person without permission. Casinova may delay, reject, reverse or investigate a transaction where there is a security, compliance, fraud or payment concern.

Deposits must be made for the purpose of using the available services and not to conceal the source of funds or move money unlawfully. You should only deposit money that you can afford to lose. Account balances may be subject to verification, transaction checks and other lawful controls. Any applicable fees, charges, transaction conditions or processing requirements will be presented through the relevant payment or account process.

Games are governed by their displayed rules, including information about how outcomes are determined, available selections and any applicable restrictions. You should review the rules before playing. Technical interruptions, display errors, communication failures or other unexpected events may affect a transaction or game session. Casinova may investigate the event and take reasonable action, which may include correcting an obvious error, cancelling an affected transaction or restoring an account to the position that applied before the error.

Promotions and offers

Promotions, bonuses, rewards and promotional campaigns may be subject to separate terms. These may include eligibility requirements, expiry dates, wagering or play-through conditions, game restrictions, maximum values, deposit requirements and withdrawal conditions. You should read the applicable promotional terms before accepting an offer. If a promotional term conflicts with these general terms, the promotional term will apply only to that promotion.

Casinova may withdraw, amend or cancel an offer where permitted, including where an offer has been made available in error or where activity appears to involve abuse, manipulation, collusion or a breach of the applicable rules. Unless stated otherwise, a person should use only one account to participate in a promotion. Attempts to obtain an unfair promotional advantage may result in the removal of promotional benefits and further account action.

3. Responsible gambling, prohibited conduct and account action

Gambling should be treated as entertainment, not as a way to make money or resolve financial problems. Set a budget before you play and never gamble with money needed for living costs, bills or other obligations. Consider setting personal deposit, loss, wagering or session limits where these tools are available. Take regular breaks and avoid gambling when affected by alcohol, drugs, stress or strong emotions.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. Casinova may provide account controls, cooling-off options, self-exclusion tools or information about external support services, subject to availability and applicable requirements. Requests for self-exclusion or account restriction should be made through the available account or support process. You should not attempt to bypass a restriction by opening another account.

Unacceptable use

• Using software, devices, scripts or methods intended to manipulate games, transactions or website functions.
• Exploiting an error, vulnerability, pricing issue or technical fault, or failing to report a material error when asked.
• Colluding with another person, using multiple accounts or interfering with the fair operation of a game.
• Providing false information, using another person's identity or attempting to avoid verification controls.
• Using the website to transfer funds unlawfully or to conduct fraud, money laundering or other financial crime.
• Attacking, overloading, scraping, reverse engineering or attempting unauthorised access to the website or its systems.
• Publishing or transmitting material that is unlawful, threatening, abusive, defamatory or harmful to other users.

If Casinova reasonably believes that these terms, applicable law or a game rule has been breached, it may take appropriate action. This may include issuing a warning, refusing a transaction, removing promotional benefits, restricting features, suspending an account, closing an account, withholding or returning funds where lawful, or referring the matter to an appropriate authority. Action may also be taken where activity presents a security, compliance, fraud or responsible gambling concern.

Where an account is closed or suspended, you must not attempt to create or use another account without permission. Casinova may retain information and records where required for legal, regulatory, security, dispute resolution or responsible gambling purposes. Any remaining balance may be handled in accordance with applicable law, verification requirements and the circumstances leading to the action.

4. Website access, liability and general provisions

Casinova aims to keep the website available and accurate, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn, in whole or in part, for maintenance, upgrades, security reasons, legal requirements or other operational purposes. Casinova is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, internet outages, equipment problems, malicious attacks, natural events or actions by third-party service providers.

You are responsible for the device, software, internet connection and security arrangements used to access the website. You should keep your device updated and use appropriate security measures. Casinova does not guarantee that the website or content will always be free from defects, viruses or other harmful components, although reasonable measures may be used to protect the platform.

To the extent permitted by law, Casinova is not liable for indirect, incidental, special or consequential loss arising from your use of, or inability to use, the website or services. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded or limited under applicable Australian consumer law. Where liability cannot be excluded but may be limited, it will be limited to the extent permitted by law.

You must not transfer, assign or otherwise deal with your account or rights under these terms without prior permission. Casinova may transfer its rights and obligations where permitted by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later.

These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights and protections available to you. Disputes should first be raised through the available customer support or complaints process so they can be reviewed fairly. You may also have rights to contact an appropriate external dispute, consumer or regulatory body where applicable.

If you have questions about these Terms & Conditions, account verification, responsible gambling tools or a transaction, use the contact or support options shown on the Casinova website. Keep a record of any relevant account information when raising an issue. The version of these terms displayed on the website is the version that applies at the time of your use, unless a different version is required by law.