Casinova VIP Program: How the Five Tiers Work

Casinova VIP tiers: what changes as you move up

Casinova uses five VIP levels. The programme is designed for regular players, with benefits growing as you progress through the tiers. The main differences are practical ones: higher cashout limits, extra perks, personalised promotions and stronger support options.

Higher VIP levels can also include a personal manager and 24/7 support. That gives you a direct point of contact for account questions, payment matters and general help. The exact experience depends on the VIP level attached to your account.

How to progress through the VIP Program

Casinova awards 1,500 loyalty coins when you complete challenges. Those coins are part of the wider VIP structure and give you a way to track activity connected with the programme. The source information does not set out a separate points conversion or a fixed number of coins needed for each level, so the sensible approach is to check the current challenge details in your account before taking part.

1. Create and confirm your account

   Choose Sign Up, enter your email and password, add your name, date of birth, address and phone number, then select your account currency. Confirm the email link to finish registration.

2. Complete the challenges shown to you

   The programme awards 1,500 loyalty coins for completing challenges. Check the challenge information before playing so you understand what is required.

3. Watch your VIP status

   Your progress through the five-tier structure determines which benefits apply, including withdrawal limits, support and personal account assistance.

4. Use the benefits that matter to you

   Higher tiers can provide a personal manager, 24/7 support, exclusive perks and personalised promotions. You do not need to use every benefit simply because it is available.

You can register and manage the account from a browser on iOS, Android or Windows. There is no dedicated Mobile App, but the browser site can be pinned to your phone’s home screen for one-tap access.

VIP withdrawal limits and payment times

Withdrawal limits are one of the clearest reasons to pay attention to VIP status. At the standard tier, the daily limit is A$800 and the monthly limit is A$10,500. Both limits rise with each VIP level. Casinova also states that there is no win limit.

The general minimum withdrawal is A$20, or €10 for cards and e-wallets. Casinova charges no withdrawal fees. Remember that the standard daily and monthly account limits still apply, even where a payment method displays a higher maximum.

VIP verification before your first cashout

Before your first withdrawal, Casinova requires an ID document and proof of address. The documents must be submitted within 30 days of the request. Verification is typically completed within 10 days, and the identity check confirms legal age before the first cashout is released.

• Have an accepted ID document ready.
• Keep proof of address available for submission.
• Send the requested documents within 30 days.
• Allow time for verification before expecting the first cashout.
• Make sure your account details match the information on your documents.

You can deposit before completing ID verification, but verification is required for withdrawals. This is worth sorting out early, especially if you plan to use the account regularly or aim to move through the VIP levels.

VIP promotions and member rewards

VIP members receive exclusive perks and personalised promotions. The programme also includes weekly rewards for eligible VIP players, including 15% weekly Cashback up to $4,500. Live casino players can receive 25% Cashback up to $300 per week on live casino losses.

These rewards sit alongside Casinova’s broader promotional activity, including a Deposit Bonus and other casino promotions. Treat each offer as a separate set of terms: the VIP level may affect eligibility or access, while the individual promotion determines its own conditions.

Support available to VIP players

Support becomes more personal at higher VIP levels. A personal manager may be available, and higher tiers receive 24/7 support. This can be useful when you need help with an account question, a payment request or a promotion linked to your membership.

General support is also available through live chat, email and telephone. Live chat operates 24/7, with responses within seconds to around two minutes. Email replies take approximately five hours, while telephone support responds in around four minutes.

• Live chat: 24/7, usually within seconds to around two minutes
• Email: approximately five hours
• Telephone: approximately four minutes
• Higher VIP tiers: 24/7 support and possible personal manager access

Responsible play while using the VIP Program

A VIP programme is built for repeat use, so keeping control matters. Casinova provides deposit limits, self-assessment tools and temporary or permanent self-exclusion through support. The self-assessment questions focus on awareness of loss-chasing.

Use the tools before spending more, not only after a difficult session. You can also use parental control and filtering software, and Casinova provides information connected with GamCare, Gamblers Anonymous and Gambling Therapy.